SQUIRCLE IT CONSULTING SERVICES PVT. LTD is hiring a Team Leader Specs

● Minimum 5 year of work experience in an International Voice Program from premium contact centres. ● Minimum 2-year experience as a Team Leader in International voice process. ● Prior experience in BFSI is required. ● Thorough understanding of Operations Metric, People Practices (score calculations, parameters ratings, Attrition calculation, Situation Handling etc). ● Customer service oriented. Should have prior knowledge of customer care processes and techniques. ● Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc.