ISTA Personnel Solutions is hiring a Team Lead (US Healthcare Insurance) | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles & responsibilities: Team Lead - Oversees daily operations for all agents delivering high-quality and valued services - Conduct training and coaching, including insights and action plans to improve - Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols - Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports - Perform other supervisory tasks as required Claims and Denials - Review and analyze denied claims to determine root causes and appropriate next steps - Address and resolve claims based on the most common denial reasons as well as unique or complex scenarios - Navigate multiple billing and payer portals to gather claim information and submit corrections or appeals - Contact insurance companies via phone or online systems to clarify denial details and follow up on claim status - Prepare and submit appeals, corrected claims, or additional documentation as required - Track and document all actions taken on claims for accurate record-keeping - Identify trends in denials and escalate recurring issues when necessary