ISTA Personnel Solutions is hiring a Team Lead | Healthcare Account | with 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: Team Lead - Oversees daily operations for all agents delivering high-quality and valued services - Conduct training and coaching, including insights and action plans to improve - Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols - Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports - Perform other supervisory tasks as required Doctor Orders - Manage and track pending physician orders and Plan of Care documents to ensure timely completion for billing purposes. - Contact physician offices to verify receipt of faxed forms and request prompt review, signature, and return of documents. - Re-fax physician orders when necessary and confirm successful receipt with the provider’s office. - Verify whether the listed Primary Care Physician (PCP) is still actively managing the patient’s care. - Contact patients directly to obtain updated PCP information when current physician details are inaccurate or outdated. - Escalate unresolved PCP verification issues or unreachable patients to the onshore clinical team for follow-up. - Process incoming faxed physician orders and verbal orders. - Accurately attach received faxed documents to the correct patient records. - Maintain accuracy, compliance, and timely follow-up on all physician order documentation to support uninterrupted patient care and billing operations.