About the Role
Oversee daily operations of the Fusion Center during evening hours, coordinating incident response, supporting field teams, and maintaining situational awareness across a networked transportation system.
Responsibilities
- Supervise and guide a team handling real-time operational monitoring
- Ensure timely response to incidents and service disruptions
- Coordinate communication between field teams and central operations
- Maintain continuous situational awareness across service areas
- Lead shift changeovers with clear handoffs and updates
- Monitor system performance and identify emerging issues
- Support development of operational protocols and escalation procedures
- Train team members on tools, workflows, and safety standards
- Document events and actions in operational logs
- Collaborate with cross-functional teams on incident resolution
- Evaluate team performance and provide constructive feedback
- Promote a culture of accountability and operational excellence
- Respond to urgent situations with clear decision-making
- Ensure adherence to safety and compliance standards
- Manage workload distribution during high-pressure periods
- Identify opportunities to improve response efficiency
- Escalate critical issues to senior stakeholders promptly
- Maintain up-to-date knowledge of operational systems
- Support integration of new technologies into workflows
- Foster clear and consistent communication within the team
Nice to Have
- Experience in autonomous vehicle or smart mobility operations
- Background in command center or dispatch leadership
- Familiarity with AI-driven monitoring tools
- Project management experience in technical environments
- Knowledge of cybersecurity incident response
- Experience working with remote or distributed teams
- Training in crisis management or emergency response
Compensation
Competitive salary and benefits package commensurate with experience
Work Arrangement
On-site with potential for hybrid flexibility based on operational needs
Team
Part of a 24/7 operations team focused on safety, reliability, and continuous improvement in a dynamic mobility network
Shift Details
- This role operates on the second shift, typically spanning afternoon into evening hours
- Candidates must be available for weekend and holiday rotations as scheduled
- Shift schedules may adjust based on operational demands and coverage needs
Growth Opportunities
- Opportunities for advancement within operations leadership
- Access to training in emerging mobility technologies
- Mentorship programs for professional development
Available for qualified candidates based on business needs
