You lead your team through their entire lifecycle, from partnering with Recruiting for hiring and structured onboarding to continuous development and performance evaluation.
You drive the daily operational steering of your team by translating departmental KPIs into transparent goals, conducting root-cause performance analyses, and implementing strategies to handle shifting volumes.
You own the service quality within your team, collaborating directly with our Quality Assurance and Learning & Development experts to close knowledge gaps through targeted coaching, shadowing sessions, and actionable feedback.
You act as the domain owner for your specific topic area, translating valuable client feedback into actionable requirements and proactive process improvements to reduce contact volume.
You effectively manage stakeholder communication during incidents, ensuring your team is always aligned on the latest updates and workflows.

Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers.
Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients.
Be productive with the latest hardware and tools.
Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget.
Learn and experience German culture first hand by joining our free German language classes.
International relocation support is provided if required.
Opportunity to work from abroad.
Benefit from an attractive compensation package and from the company pension scheme.
Monthly contribution of 50% for the ‘Deutschland Jobticket’.
Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker.
Enjoy flexible and discounted sports activities with Urban Sports Club.

Scalable Capital is hiring a Team Lead Client Service (m/f/x)