Responsibilities
- Performs commissioning tasks for newly installed AVL systems, including wire testing, startup procedures, signal verification, configuration checks, and functional validation, resolving any issues with Engineering and Installation teams.
- Contributes to project completion by identifying, recording, and correcting punch list items, ensuring proper labeling, network stability, and resolution of intermittent faults before client delivery.
- Helps verify commissioning records by saving system configurations, logging test outcomes, and updating as-built documentation with accurate field changes to support smooth handover to Support and clients.
- Addresses customer support inquiries through centralized platforms, diagnosing and fixing issues in AVL systems, handling warranty repairs, and escalating complex cases when necessary.
- Delivers primary IT assistance to employees, troubleshooting Mac, iPad, and Windows devices for on-site, remote, and mobile staff, while supporting software and hardware tracking.
- Maintains high standards of communication, professionalism, and responsiveness, directing complicated or unclear issues to appropriate internal groups, vendors, or management.
- Uses discretion to differentiate between support and service work within defined parameters, carrying out scheduled maintenance, system adjustments, updates, and on-site service tasks as contracted.
Benefits
- 401(k) plan
- Health, dental, and vision insurance coverage
- Paid time off
Compensation
Starting at $28-$38/hour, based on experience
Work Arrangement
On-site
Travel
Approximately 40-60% travel required, depending on project needs.
Physical Requirements
- Extended periods of sitting or standing.
- Ability to lift moderate loads, with occasional lifting up to 75/90 lbs.
- Frequent hand movements and repetitive actions.
Work Environment
- May involve prolonged standing, bending, climbing, and working at heights above 6 feet.
- Exposure to construction site conditions such as dust, noise, uneven ground, and variable weather.
- Personal protective equipment must be worn on job sites.
