Serve as the primary on-call resource during scheduled off-hours to monitor and maintain the health of the fulfillment operations platform and related integrations.
Monitor the health of fulfillment systems, integrations, and operational workflows during scheduled on-call hours.
Respond to production alerts and operational support requests with urgency.
Identify, triage, troubleshoot, and resolve production issues using established runbooks.
Investigate issues across application logs, databases, APIs, and code to determine root cause.
Perform debugging and log analysis to quickly isolate failures.
Document findings and resolutions to improve future incident response.
Independently resolve low-to-medium complexity incidents.
Escalate high-severity issues to the Sr. Manager of Fulfillment Systems when appropriate, providing issue summary, impact assessment, root cause (if known), troubleshooting performed, and recommended next steps.
Develop and maintain small Python scripts and automation tools.
Support low-risk enhancements and bug fixes within fulfillment applications.
Perform routine system maintenance, cleanup, and technical debt work.
Improve operational runbooks and support documentation.
Identify recurring operational issues and recommend long-term fixes.
Partner with engineering teams to improve system reliability and monitoring.

2+ years of experience in software engineering or systems support (WMS/OMS etc).
Experience supporting fulfillment, warehouse, and supply chain systems and processes.
Intermediate Python proficiency.
Intermediate SQL skills for investigation and data analysis.
Experience working with JSON APIs.
Experience troubleshooting production applications.
Ability to investigate issues using logs, databases, and application code.
Strong analytical and critical-thinking skills.
Excellent written and verbal English communication.
Experience using Jira, Confluence, or similar collaboration tools.

Experience with Docker.
Experience with monitoring and alerting platforms.
Familiarity with CI/CD pipelines.
Experience with AI-assisted development tools (Claude, Cursor, GitHub Copilot, etc.).

Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
Equity.
Unlimited vacation policy.
Universal paid parental leave.
Monthly Hungryroot credit for delicious, healthy groceries.
Comprehensive health, vision, dental, and life insurance.
401k with Company Match.
A work from home stipend to support your initial home-office setup.

Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!

Expected hours: Mon-Fri 3pm-11pm EST, with every other weekend on call.
For the first month, the hours will be 9am-5pm EST for training.
Upon successful completion of training, it will transition to the on-call hours (3pm-11pm EST).
You can work remotely anywhere in the US.
The employer will not sponsor applicants for work visas.

The employer will not sponsor applicants for work visas.

Hungryroot is hiring a Systems Operations Support Analyst