Responsibilities
- Administer and maintain core SaaS platforms including NetSuite ERP, Shopify, WordPress, Microsoft Entra ID, and related tools
- Manage vendor relationships for platform tools, coordinating renewals, escalations, and configuration changes
- Ensure platforms are configured to support business operations across all channels
- Monitor platform health, availability, and performance, proactively resolving issues
- Implement, maintain, and monitor integrations between business systems using Celigo (iPaaS) and API-based connections
- Design and manage data flows between NetSuite, Shopify, Salesforce, third-party logistics providers, and other systems
- Build transformation logic, error handling, and alerting for integration pipelines
- Troubleshoot and resolve integration failures with urgency and rigor
- Document integration architecture, data mappings, and runbooks
- Manage AWS infrastructure including EC2, S3, IAM, Lambda, and related services
- Ensure appropriate security configurations, access controls, and cost monitoring are in place
- Support the deployment of new cloud-based components as the business evolves
- Serve as a primary escalation point for platform and integration issues raised by internal teams
- Contribute to IT operations processes: change management, incident response, documentation, and onboarding/offboarding
- Participate in evaluating and implementing new tools as the technology stack grows
Requirements
- 3 or more years of experience in systems administration, integration engineering, or a closely related IT role
- Demonstrable experience managing enterprise SaaS platforms (NetSuite strongly preferred)
- Hands-on experience building or maintaining integrations using an iPaaS platform
- Comfortable working in AWS infrastructure (EC2, S3, IAM, Lambda)
- Strong analytical and troubleshooting skills; able to trace data flows and diagnose root causes
- Excellent written and verbal communication skills in English
Nice to Have
- SuiteScript, SuiteFlow
- Shopify B2B, liquid templates
- REST API design, webhooks
- CloudWatch, cost management
- Apex basics, flows
- Okta, Google Workspace
- SuiteScript, Node.js
- Plugins
- French a strong asset
- Experience in regulated industries (medical devices, pharma, healthcare) a plus; familiarity with HIPAA compliance requirements and SOC 2 frameworks strongly preferred
- Ability to work independently and manage priorities in a fast-paced, international environment
Benefits
- Competitive compensation commensurate with experience
- Work at a mission-driven medical device company whose products improve patients' lives every day
- Collaborative, international team with colleagues across Belgium, the US, and beyond
- Hybrid-friendly working environment based at our Liège headquarters
- Meaningful ownership of critical systems from day one
- Opportunities for growth as the technology footprint continues to expand
- 20 days of annual leave plus 10 statutory holidays
- Meal vouchers
- Contributions to the sectoral supplementary pension and hospitalization insurance plan (DKV – covering all family members)
- One day of seniority leave for each completed five-year period of service
- 13th month salary and bonus
- Telecommunication allowance
- Remote work / office expense allowance
Compensation
Competitive compensation commensurate with experience
Work Arrangement
Hybrid — Liège
Team
Collaborative, international team with colleagues across Belgium, the US, and beyond
Other
- Excellent written and verbal communication skills in English; French a strong asset
- Hybrid-friendly working environment based at our Liège headquarters
