Responsibilities
- Prepare, perform, and maintain customer installations of our advanced AI medical imaging software, ensuring seamless integration with existing IT infrastructure.
- Gather customer requirements and installation environment details for smooth, efficient deployments.
- Provide expert technical support to customers and partners, troubleshooting and resolving incidents.
- Contribute to continuous improvement of the Delivery and Implementation team's workflows, aiming to streamline processes and enhance the customer experience.
- Be adaptable and available to support customers outside of regular working hours (on-call rotation may be required).
- Collaborate with development teams to ensure seamless deployment and integration of applications.
- Document system configurations, procedures, and best practices.
- Stay up-to-date with emerging technologies and industry trends.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in system engineering or a similar role.
- Proficiency in at least one scripting language (e.g., Python, PowerShell, Bash).
- Solid knowledge of Linux, networking, security.
- Public/private cloud (ideally GCP), Kubernetes and container orchestration
- Linux shell and shell scripting, Linux tool chain installation, upgrade and maintenance
- Experience in docker container troubleshooting
- familiarity with CI/CD pipeline integrated with automation tool stacks
- Terraform, Ansible and ArgoCD
- Knowledge of monitoring platforms (GCP/AWS/Azure observability tool stacks)
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) is a plus.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and as part of a team.
- Proactive and comfortable with shuffling between multiple projects.
- Promotes good public relations on the phone and in person.
Nice to Have
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) is a plus.
Work Arrangement
Hybrid
Additional Information
- This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking.
- Must be able to lift up to 10 pounds occasionally.
