Requirements
- Fifteen (15) years' experience as an SA in programs and contracts of similar scope, type, and complexity
- Bachelors degree in a technical discipline from an accredited college or university; five (5) years of additional SA experience may be substituted for a bachelor's degree
- DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher
Nice to Have
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
- Analyze and resolve complex problems associated with server hardware, applications and software integration
Work Arrangement
Remote (City/Region) — Maryland, Greater Washington D.C. area
Additional Information
- Active TS/SCI with Polygraph clearance required
- DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher required
- Equal employment opportunities provided without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected class
