Responsibilities
- Manage small to mid-sized systems, including live sites and corporate applications involving servers and network infrastructure.
- Diagnose and resolve technical issues within assigned domains.
- Evaluate and recommend solutions to prevent service disruptions.
- Document and communicate core aspects of technical problems, escalating cases to internal or external teams when needed.
- Support daily operations such as user account management, resource allocation, backup and recovery processes, and monitoring of server hardware and software.
- Implement code and data updates for live environments in coordination with technology teams.
- Collaborate with various technology groups to deploy, configure, and validate system requirements across diverse production environments.
- Address global system dependencies including domain configurations, trusts, DNS settings, and external integrations.
- Ensure system designs comply with security policies and trustworthy computing standards.
- Create and review technical documentation and troubleshooting guides for Tier I and Tier II support staff.
- Conduct routine investigations of on-premise Windows and Linux servers, network devices, and cloud platforms within the enterprise infrastructure.
- Oversee daily operational tasks including monitoring, maintenance, and upgrades of server systems and resources.
- Help develop internal tools and improve processes using automation and scripting to reduce manual effort.
- Deliver advanced troubleshooting support for complex, large-scale environments supporting live websites and corporate applications in a fast-paced eCommerce setting.
- Deploy live-site code and SQL data changes in alignment with Release Management, Change Management, and Release teams.
- Identify and manage dependencies related to domain structures, DNS, and third-party services.
- Quickly master new systems to propose effective solutions and mitigate future outages.
- Lead resolution of complex, cross-service technical issues with minimal supervision.
- Analyze and summarize technical problems, assigning tickets to appropriate internal or external partners.
- Contribute to the development and review of technical support materials for frontline engineering teams.
Other
Work hours: 8:00am to 5:00pm
