Responsibilities
- Drive retail sales performance and achievement of sales targets across assigned travel retail locations
- Monitor, analyse and report sales performance, identifying risks and growth opportunities
- Develop action plans to improve retail sales performance, category competitiveness and commercial results
- Review customer trends, sales mix and promotional effectiveness to maximise commercial opportunities
- Monitor competitor activities and provide business recommendations
- Prepare regular sales reports, business reviews and retail performance updates
- Ensure all counters consistently meet brand standards in merchandising, visual presentation and retail execution
- Monitor stock levels, inventory movements and replenishment requirements
- Coordinate with Marketing, Supply Chain and Education teams to resolve operational issues
- Manage POSM, testers, GWPs, uniforms and retail support materials
- Maintain exceptional standards of retail excellence and brand image across all locations
- Build strong relationships with travel retail operators and airport partners
- Support recruitment, onboarding and performance management of Beauty Advisors and retail field teams
- Partner with Education teams to identify capability gaps and support training initiatives
- Conduct regular field coaching and provide actionable feedback to improve service excellence and sales performance
- Foster a collaborative and high-performance team culture aligned with brand values
- Support retailer recognition and incentive programs to drive Beauty Advisor engagement and retention
- Act as the key liaison between Shiseido Travel Retail Asia Pacific headquarters and local retail partners
- Collaborate with Marketing and Education teams to execute promotional campaigns, retail activations and events
- Support airport renovation projects, promotional spaces, pop-up activations and other special initiatives
- Coordinate cross-functional stakeholders to ensure successful project execution
- Manage purchase orders and retail administration activities
- Coordinate POSM, tester, GWP and uniform ordering and distribution
- Maintain accurate Beauty Advisor and retail operational records
- Support commercial planning, sell-in activities and pricing validation as required
Requirements
- Bachelor's degree or equivalent tertiary qualification
- Minimum 5 years’ experience in retail, beauty, luxury, FMCG or travel retail industries
- Demonstrated success in driving sales performance across multiple retail locations
- Strong commercial acumen with excellent analytical and problem-solving skills
- Highly organised, detail-oriented and capable of managing multiple priorities simultaneously
- Excellent communication, stakeholder management and relationship-building skills
- Proficient in Microsoft Excel and PowerPoint
- Fluent English required
- Willingness to travel approximately 30% across Australia, New Zealand and Fiji
Nice to Have
- Experience managing frontline retail teams, Beauty Advisors or field sales teams is highly regarded
- Experience working with regional or international stakeholders is highly regarded
- Mandarin language skills are advantageous
Benefits
- Work with one of the world’s leading prestige beauty groups
- Manage a portfolio of internationally recognised beauty and fragrance brands
- Exposure to regional stakeholders across Asia Pacific
- Travel across Australia, New Zealand and Fiji
- High level of autonomy and ownership
- Opportunity to influence retail performance across a multi-market region
- Dynamic role combining sales, operations, retail excellence and stakeholder management
