Patrique Mercier Recruitment is hiring a Swedish Speaking Technical Support Advisor to deliver exceptional technical support to our Swedish-speaking customers. In this role, you will be the critical link between our customers and our products, ensuring their issues are resolved efficiently and their experience is positive.
What You'll Do
- Provide high-quality technical support to Swedish-speaking customers through phone, email, and chat channels.
- Diagnose and resolve technical issues to ensure a great customer experience.
- Guide customers on product usage and best practices.
- Maintain accurate records of customer interactions and resolutions in our CRM system.
- Collaborate with product and engineering teams to escalate and resolve complex issues.
- Ensure customer satisfaction through follow-ups and issue resolution.
- Stay updated on product developments and industry trends to enhance support services.
What We're Looking For
- Fluency in Swedish and English, both written and spoken.
- Strong technical aptitude and troubleshooting skills.
- Exceptional attention to detail and critical thinking abilities.
- Strong verbal and written communication skills with a focus on the customer experience.
- Ability to work effectively both independently and within a team environment.
Nice to Have
- Prior experience in technical support or a customer service role is highly desirable.
- Experience with CRM systems and remote support tools is advantageous.
Technical Stack
- CRM systems
- Remote support tools
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Patrique Mercier Recruitment is an equal opportunity employer.
