About the Role
The role involves providing timely and precise support to players, handling inquiries and resolving issues in a dynamic gaming setting while maintaining compliance and service quality.
Responsibilities
- Respond to customer inquiries in Swedish and English with clarity and professionalism
- Resolve player account and transaction issues efficiently
- Maintain accurate records of customer interactions
- Escalate technical or complex cases when necessary
- Follow internal procedures for security and compliance
- Provide feedback to improve customer service processes
- Assist in translating content when required
- Work closely with internal teams to resolve player concerns
- Monitor player communications for fraud or risk indicators
- Ensure all customer interactions meet service level standards
- Handle sensitive data with confidentiality and care
- Adapt quickly to changing priorities in a live environment
- Use internal tools to track and manage support tickets
- Contribute to knowledge base improvements
- Support colleagues during peak service times
- Maintain a positive and solution-focused attitude
- Follow up on unresolved cases until closure
- Report recurring issues to team leads
- Participate in training sessions and performance reviews
- Uphold brand standards in all customer communications
- Assist in onboarding new support team members
- Identify opportunities to enhance user experience
- Stay updated on product changes and promotions
- Ensure compliance with licensing and regulatory requirements
- Promote responsible gaming practices in interactions
Compensation
Competitive salary based on experience, plus performance incentives
Work Arrangement
On-site in Malta with structured shifts
Team
Part of a growing international customer support team in a fast-moving iGaming company
Why Join Us?
- Be part of a forward-thinking company shaping the future of online gaming
- Work in a vibrant, multicultural environment with diverse colleagues
- Access to career development and internal growth opportunities
- Enjoy team events and a dynamic workplace culture
Our Values
- We prioritize player trust and long-term relationships
- We act with integrity, transparency, and accountability
- We embrace innovation and continuous improvement
- We value diversity, inclusion, and open communication
Not provided; candidates must already have the right to work in Malta
