Sutherland Global Services is hiring a Sutherland Trainer - Collections | SmartRecruiters

Trainer - Collections Full-time | Angeles, Philippines Company Description We are seeking an organized and goal-oriented professional to join our dynamic team. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. You are also expected to: - Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge. - Fill out accurate reports. - Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations. - Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting. - Facilitate all aspects of floor-training and BQM Training for the program. - Responsible for self-skilling & certification during periods of un-activity (classroom) - Supervise and coach learners in nesting & BQM type environments. - Facilitate multi-hour product, behavioral or tool change type learning experiences. - Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions. - Coach and give feedback to trainees to help them fulfill performance metrics. - Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution. Qualifications Our most successful candidates will have: - At least 1 year of work experience as a trainer. - Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook) - Strong English verbal and written communication skills. - Strategic in developing solutions and process improvements. - Willingness and ability to work in a shifting or graveyard schedule. - Excellent ability to build networks within and across functions through proactive communication. - Ability to maintain a high degree of confidentiality and professionalism is critical. - Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential. Internal Qualifications: - Must have FY25 PDP score of Exceeds Most or Clearly Exceeds. - Tenure of at least 18 months. - No Active DA. Additional Information All your information will be kept confidential according to EEO guidelines.