About the Role
Behind every customer dashboard, a continuous survey operation runs across dozens of countries. This role sits at its center, executing documented survey processes with precision at volume: setting up and launching monthly brand tracking and incidence test surveys, formatting assets, checking configurations, and keeping fieldwork on schedule and on target. It is a hands-on execution role, not survey design or methodology, where the focus is on running established processes exactly right every time and flagging issues early.
Responsibilities
- Build and launch surveys by formatting brand logos and assets to specifications, processing customer-requested changes to brand trackers, verifying each change against the original request before going live, performing full pre-launch checks (test links, routing, quotas, translations), and launching on a fixed weekly and monthly schedule without slippage.
- Monitor live data collection by tracking daily progress against sampling targets, adjusting sampling according to documented rules, and escalating shortfalls, bugs, or supplier issues early with the necessary detail for action.
- Run incidence tests by launching short feasibility surveys and reporting results to Sales and Customer teams in a clear, consistent format.
- Troubleshoot independently by working through issues using documentation and tools within a well-defined process.
- Collaborate closely with the Survey Operations team daily, as well as external panel suppliers (CINT, Dynata) and the survey platform (Decipher).
Compensation
$70,000 - $90,000 per year pro-rata (20 hours/week, fixed term)
Work Arrangement
Part-time (20 hours per week), fixed term
Team
Works closely with Survey Operations team, panel suppliers (CINT, Dynata), and survey platform (Decipher)
