Responsibilities
- Collaborate with a worldwide, multilingual support team operating around the clock across Asia-Pacific, Europe-Middle East-Africa, and North America
- Adapt to varying work schedules, including weekends, to meet operational needs
- Deliver friendly, professional, and informed support to hospitality customers, partners, and internal teams via phone, chat, and email, upholding high service standards
- Apply structured troubleshooting methods to diagnose customer issues efficiently and deliver timely resolutions
- Utilize customer support software to log, monitor, and close support requests accurately
- Help identify, replicate, and escalate product defects to quality assurance, ensuring follow-through to resolution
- Champion enhancements to products and services based on customer feedback and experience
- Follow assigned shifts and schedules in coordination with management to maintain consistent customer support availability
Benefits
- Unlimited paid time off under the PTO program
- Annual allowance of £400 for health and wellness expenses
- Dental insurance coverage
- Private medical insurance
- Vision care benefits
- Opportunity to grow within a rapidly expanding organization
- Collaborate with a team of skilled and innovative professionals
- Be part of a culture that recognizes dedication and celebrates achievements
- Comprehensive benefits package including company equity for all employees
Work Arrangement
Remote (Worldwide)
Team
Global, multilingual 24x7 support team spanning APAC, EMEA, and NOAM regions
Other
- Flexibility in workdays and shifts, including weekends
- Adherence to scheduled rosters to ensure continuous customer support availability in coordination with your manager
- Strong verbal and written communication abilities in German and English
- Proficiency in Dutch or French (written and spoken) is a plus
- Applicants must submit a CV in English
