About the Role

The ideal candidate takes full ownership of internal technology systems, going beyond resolving tickets to ensuring problems never recur. They proactively support executives, troubleshoot thoroughly, improve workflows through automation, mentor colleagues, and maintain reliable hardware and software environments. This person thrives on eliminating friction and raising the standard for internal tech operations.

Responsibilities

Provide high-priority technical support to executives and key personnel, gaining in-depth knowledge of their workflows and device preferences.
Initiate contact ahead of critical updates, system rollouts, and major events to prevent service interruptions.
Assist with technology needs related to executive travel, internal conferences, and external engagements.
Maintain comprehensive awareness of all office hardware, identifying and addressing failures, aging equipment, or performance issues promptly.
Proactively replace outdated devices and ensure core video conferencing systems remain fully functional and well-maintained.
Oversee the entire lifecycle of printers, from setup and configuration to ongoing maintenance and issue resolution.
Ensure office environments are consistently operational and well-maintained, with all systems functioning as intended.
Identify and escalate business-critical technical issues, collaborating with engineering teams to achieve complete resolution.
Conduct in-depth root cause analysis to implement lasting fixes instead of temporary workarounds.
Anticipate systemic problems through proactive monitoring and troubleshooting to prevent widespread user impact.
Deploy, configure, and support Windows and macOS workstations across the organization.
Design and implement automated processes to reduce manual effort and improve team productivity.
Manage configurations for O365 Groups, email distribution lists, calendar access, and automated email replies.
Diagnose and resolve network and connectivity issues with a focus on delivering effective solutions.
Participate early in evaluating new tools, vendors, and technologies, validating functionality and becoming a certified expert before deployment.
Stay current with emerging enterprise technologies and assess their applicability to internal systems.
Develop clear, user-friendly guides that enable employees to resolve common technical issues independently.
Cultivate strong relationships with stakeholders across departments to understand and support business needs.
Guide and support junior IT staff through mentorship, knowledge transfer, and collaborative problem-solving.

Work Arrangement

On-site

A World-Changing Company

The company develops leading software for data-driven decision-making, enabling partners to advance critical missions such as developing life-saving treatments, predicting supply chain issues, and aiding in search and rescue operations.

Life at Palantir

The organization supports employee growth by recognizing individual strengths and interests, offering diverse paths for development beyond traditional career tracks. Emphasis is placed on community well-being, with programs designed to support long-term success and personal health, varying by region.

Other

Employees are encouraged to work from offices to support collaboration and innovation.
Some teams offer hybrid work models, allowing remote work for one or two days per week.
A limited number of roles may permit remote work under exceptional circumstances.
Candidates in remote roles must work from the location where they are officially employed.
Roles listed as Onsite require in-office presence.
The company is committed to accessibility and will provide reasonable accommodations for applicants and employees with disabilities.