Responsibilities

Carry out technical setup processes for new clients, including environment creation, system configuration, integration setup, and data migration to ensure smooth launch experiences.
Handle the technical deactivation of client accounts, including exporting data, decommissioning systems, revoking access, and documenting closure steps.
Conduct organized data transfers across platforms or environments, ensuring data accuracy through validation, transformation, and quality checks.
Join customer calls when needed to directly address data-related inquiries with stakeholders.
Take ownership of escalated technical support tickets from the CX team, prioritizing and resolving complex issues involving system configuration, integrations, bulk data changes, and platform errors.
Collaborate with Customer Success and Implementation teams to understand request context, set realistic timelines, and explain technical results in clear, non-technical terms.
Keep detailed, current documentation of procedures, runbooks, and client-specific setups to support consistency and knowledge retention.
Identify trends in recurring support tickets and proactively build tools, automation, or improved documentation to reduce ticket volume and speed up resolutions.
Remain flexible and responsive to shifting priorities, taking initiative on new tasks and projects as business needs change.

Benefits

Fully remote work environment—operate from any location with a stable internet connection and laptop.
Highly competitive compensation paid in USD, positioned above standard market rates.
Paid time off offered to support employee well-being and work-life balance.
Work with autonomy—manage your schedule freely as long as deliverables are met.
Opportunity to collaborate with leading U.S.-based technology companies on impactful, innovative projects.

Compensation

Highly competitive USD pay

Work Arrangement

Remote (Worldwide)

Team

Team of 600+ tech professionals based in Latin America; role is an independent contractor within the Platform organization, collaborating with the Customer Experience (CX) team.

Other

A background check is required due to production environment access needs.
This position is for an independent contractor.
The tech stack includes Elixir for backend, React for frontend, and GraphQL for integration.
The client is a veterinary software company established in 2017, employing 50-100 people.

Not applicable