Responsibilities
- Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal, Password Manager, and Session Manager
- Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues
- Manage and rotate privileged credentials across Windows, Linux, and Database platforms
- Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows
- Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments
Requirements
- 3+ years of experience in Systems Administration or L2 Technical Support (Enterprise level)
- Solid experience with Windows Server (2016/2019/2022) and Windows Clustering / Network Load Balancing (NLB) Administration
- Experience working with Linux or Unix Operating Systems (Command line proficiency)
- Proficiency in TCP/IP, DNS, and Firewall configurations to ensure SaaS-to-On-Prem connectivity. Packet analysis
- Computer Science education and/or relevant technical certifications (Microsoft, Security+, etc.)
- Ability to perform root-cause analysis using Event Viewer, PowerShell, and system logs
- English Level: C1
Work Arrangement
Remote (Worldwide)
