Mintlify is hiring a Support Engineer (Remote)

Why Mintlify? We're on a mission to empower builders. • Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. • Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. • Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. What you'll work on here • Getting hands-on with real customer problems • Respond to product and technical questions through our support platform (Plain) • Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool) • Resolve the majority of support inquiries independently, escalating only when necessary • Collaborate with our support lead to evolve processes and ensure consistency • Help improve internal support tooling and workflows as we scale What you bring to the table • Experience in technical support at a software or developer tools company (or strong adjacent experience) • Experience navigating remote work environments • Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and IDEs • Ability to read and understand code, troubleshoot bugs, and identify root causes • Strong written communication skills with a friendly, professional tone • Comfort using AI agents and improving training data for them • Bonus Points: Familiarity with OpenAPI specs, past experience supporting APIs or documentation tools, background working in fast-paced startups *Please note that given that this is a remote position, some of the below benefits may or may not apply based on where you are located geographically. Company Benefits: • Competitive compensation and equity • 20 days paid time off every year • 401k or RRSP • $420/mo. wellness stipend • 100% coverage for Health, dental, vision • Free Ubers to and from work • Free lunch and dinners • Annual team offsite (previously went to Alaska, Hawaii)