About the Role
The Support Engineer will diagnose and resolve technical issues with automation equipment, provide on-site and remote support, and collaborate with engineering teams to improve system reliability and customer satisfaction.
Responsibilities
- Respond to technical support requests from clients and internal departments
- Diagnose and troubleshoot hardware and software issues in automated systems
- Perform on-site installations and system commissioning
- Conduct remote support sessions to resolve operational problems
- Maintain accurate records of support activities and resolutions
- Escalate complex technical issues to senior engineering staff
- Assist in the development of technical documentation
- Provide feedback to design teams based on field performance
- Ensure all support activities comply with safety and quality standards
- Coordinate with project teams during system handover phases
- Monitor system performance post-installation
- Deliver training to clients on system operation and maintenance
- Carry out routine maintenance and system checks
- Respond promptly to emergency service calls
- Work with suppliers to source replacement components
- Validate system updates and patches in test environments
- Support continuous improvement initiatives for existing products
- Assist in root cause analysis for recurring faults
- Follow structured problem-solving methodologies
- Maintain up-to-date knowledge of system changes and enhancements
Compensation
Competitive salary with benefits
Work Arrangement
On-site
Team
Engineering and technical support team
About Us
We specialize in designing and building automated solutions for laboratory and industrial environments, focusing on precision, reliability, and innovation in every project we deliver.
What We Offer
Opportunities for professional growth, a collaborative work environment, and involvement in cutting-edge automation projects that make a tangible impact on operations and efficiency.
Not specified
