Ensure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure.
Work independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies.
Where capacity permits, extend support to other Americas-based customers without delay or handover bottlenecks.
Ensure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service.

Proficient in any major programming language (preferably Python)
Strong expertise in AWS
Experience with Docker and container networking
Experience with IaC tools such as Terraform, Pulumi, AWS CDK/SDK
Proficiency with Git and GitHub — branching, pull requests
Strong understanding of Linux, macOS, and Windows
Skilled in reading and analysing logs to identify and reproduce issues
Excellent written communication — ticket responses, documentation in both English and Portuguese
Strong verbal communication skills for screen-sharing sessions and live troubleshooting in both English and Portuguese

Knowledge of PowerShell, Bash, or other scripting languages
Familiarity with Kubernetes and Helm
Familiarity with Azure or other cloud platforms
Familiarity with Snowflake
Experience with CI/CD pipelines — GitHub Actions, GitLab CI, or similar
Comfortable using AI tools (e.g. LLMs, MCPs, AI-assisted IDEs) as part of a support workflow
Able to critically evaluate AI-generated output — verifying suggestions against documentation, logs, and real behaviour rather than applying them blindly

Fully remote
Competitive salary
Annual company retreat
2 extra company-wide holidays
Friendly and inclusive workplace culture (community guilds and online company events)

Remote (Worldwide) — Zurich, Switzerland, Vienna, Austria, United States, France, United Kingdom, Canada, Spain, Brazil

Must communicate in both English and Portuguese (written and verbal)
Primary support responsibility is for Brazilian client during BRT hours
Application requires a short motivation letter outlining why candidate is perfect for the role
Talent team responds within 2 weeks if profile is a match
No personalized feedback due to high volume of candidates

Required Skills

AWSDockerGitGitHubPowerShellBashKubernetesHelmAzureSnowflake

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LocalStack is hiring a Support Engineer (L2)