Responsibilities
- Provide timely technical support to end users across multiple office locations, troubleshooting issues with Windows and macOS devices, Office 365 applications, and common business tools
- Log, track, and resolve incidents and service requests using Jira Service Management, ensuring accurate documentation and adherence to SLAs
- Escalate complex issues to senior team members or external vendors as appropriate, following established procedures
- Assist with administration and daily management of Office 365, Entra, and endpoint management platforms (e.g., Intune, SCCM)
- Support user onboarding and offboarding activities, including account provisioning, equipment setup, and access management
- Maintain IT asset inventory and help ensure equipment is properly deployed, configured, and tracked
- Provide hands-on support for network infrastructure, remote support platforms, and AV/meeting room technologies
- Perform routine system checks, updates, and maintenance tasks to ensure platform stability and security
- Assist with monitoring and basic troubleshooting of network connectivity and hardware issues
- Create and update knowledge base articles and technical documentation in Confluence to support self-service and team efficiency
- Follow and help refine standardized IT support processes and procedures
- Contribute to IT improvement projects by executing assigned tasks and providing input based on frontline experience
Benefits
- A high level of autonomy and responsibility
- A steep learning curve with a strong focus on development
- A pleasant office environment in Utrecht
- Hybrid working (a combination of working from home and at the office)
Additional Information
- Travel and work in Assen once every 2 weeks.
