Eneve is hiring a Support Engineer - IT Support

Responsibilities

• Provide timely technical support to end users across multiple office locations, troubleshooting issues with Windows and macOS devices, Office 365 applications, and common business tools
• Log, track, and resolve incidents and service requests using Jira Service Management, ensuring accurate documentation and adherence to SLAs
• Escalate complex issues to senior team members or external vendors as appropriate, following established procedures
• Assist with administration and daily management of Office 365, Entra, and endpoint management platforms (e.g., Intune, SCCM)
• Support user onboarding and offboarding activities, including account provisioning, equipment setup, and access management
• Maintain IT asset inventory and help ensure equipment is properly deployed, configured, and tracked
• Provide hands-on support for network infrastructure, remote support platforms, and AV/meeting room technologies
• Perform routine system checks, updates, and maintenance tasks to ensure platform stability and security
• Assist with monitoring and basic troubleshooting of network connectivity and hardware issues
• Create and update knowledge base articles and technical documentation in Confluence to support self-service and team efficiency
• Follow and help refine standardized IT support processes and procedures
• Contribute to IT improvement projects by executing assigned tasks and providing input based on frontline experience

Benefits

• A high level of autonomy and responsibility
• A steep learning curve with a strong focus on development
• A pleasant office environment in Utrecht
• Hybrid working (a combination of working from home and at the office)

Additional Information

• Travel and work in Assen once every 2 weeks.