Responsibilities
- Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.
- Installs and configures PC hardware and peripherals (printers, mice, keyboards to meet user requirements.
- Connects/disconnects PCs and printers to the network.
- Assigns workstation and Host names for PCs being added to the Active Directory.
- Installs related software (Windows, applications, printer drivers) needed for proper functioning of the complete system and all interconnected devices.
- Upgrades or repairs existing PC equipment by replacing or adding memory or hard drives, as required.
- Develops and tests images for PCs.
- Provide all required information to assure a complete and accurate equipment inventory.
- Unpacks/packs computer equipment.
- Receives, checks in, and inventories equipment. Reports all inventory transfers.
- Records inventory information.
- Coordinate equipment deliveries and pickups with GTCC staff.
- Provides direct support for workstation requests and issues.
- Responds to workstation related trouble calls.
- Provide PC related support to end users via telephone and e-mail.
- Troubleshoots individual PC problems resulting from SCCM pushes.
- Updates Manage Engine tickets.
- If needed, document technical processes and/or update existing documentation.
Requirements
- Must possess the ability to install and configure PC hardware, peripherals, and software in a network environment
- Candidates are required to work onsite at 601 East Main Street, Jamestown, NC 27282
Work Arrangement
On-site — Jamestown, NC
Additional Information
- 12 months contract position
- Candidates are required to work onsite at 601 East Main Street, Jamestown, NC 27282
