Responsibilities
- Provide timely and professional responses to customer inquiries through social media, email, and live chat in Spanish or Italian.
- Efficiently address customer complaints and problems by offering suitable solutions within defined timeframes.
- Conduct follow-ups to confirm issue resolution and uphold strong customer satisfaction.
- Evaluate customer needs and expectations to ensure a positive service experience.
- Maintain precise documentation of all customer communications and actions taken.
- Work closely with team members and internal departments to handle complicated cases and enhance service quality.
- Offer insights on customer service workflows and recommend practical improvements.
- Stay informed about platform updates, modifications, and new functionalities to deliver accurate support.
Benefits
- Attractive salary package with performance-linked bonuses.
- Paths for professional advancement and skill development.
- Adaptable working hours to support work-life balance.
- Thorough training and onboarding to ensure role readiness.
- Inclusion in wellness initiatives supporting employee health.
- A cooperative and encouraging workplace atmosphere.
Compensation
Competitive salary and performance-based incentives
Work Arrangement
Flexible working hours
Team
Collaborative and supportive work environment
Other
- Fluency in Spanish or Italian (both written and spoken) is mandatory.
- Availability to work flexible hours, including weekends and holidays, if required.
- Experience in a remote work environment is preferred.
