Responsibilities
- Develop and nurture long-term relationships with key decision-makers, including executive leadership.
- Serve as the main liaison between the client and internal departments to ensure seamless service delivery and strategic alignment.
- Act as a trusted advisor and strong supporter of the customer’s goals and success.
- Attend industry events, conferences, and conduct on-site visits to strengthen partner relationships.
- Create, execute, and oversee tailored strategic plans for each assigned account.
- Collaborate with cross-functional teams to deliver a consistent and high-quality customer journey from onboarding through ongoing support.
- Engage regularly with accounts through scheduled check-ins, quarterly business reviews, performance reporting, and issue resolution.
- Drive increased product usage and customer engagement across the portfolio.
- Communicate the organization’s value proposition using a consultative, solution-focused methodology.
- Effectively upsell and cross-sell additional offerings to existing partners.
- Lead and manage commercial discussions, contract terms, and agreement execution.
Work Arrangement
Hybrid
Other
Travel regularly to industry events and conferences as well as visit our partners on-site
