Responsibilities
- Deliver measurable improvements in customer experience across the platform, both through direct contributions and influence on broader initiatives.
- Positively affect key business and product performance metrics that guide strategic direction.
- Focus on high-impact opportunities and guide others in prioritizing work that drives meaningful change.
- Define critical research questions across the organization, adapting focus across teams and domains as needed.
- Select appropriate research methodologies, often introducing innovative methods beyond established practices to advance team capabilities.
- Shape research initiatives with balanced attention to speed, quality, and scope, delegating effectively to maximize impact.
- Integrate diverse data sources and collaborate with leaders across disciplines to address top organizational questions.
- Communicate user insights clearly and persuasively, ensuring they inform strategic decisions at all levels.
- Collaborate closely with non-research leaders, demonstrating effective cross-functional collaboration and raising standards across teams.
- Translate research findings and organizational goals into actionable plans that advance product vision and team progress.
Nice to Have
- Deep commitment to financial inclusivity and improving access to money management for all users.
- Proven experience thriving as an individual contributor in a product-driven environment.
- Interest and experience in mentoring and developing other user researchers.
- Proactively establish conditions for success in uncertain or evolving environments across teams and functions.
- Address systemic challenges arising from complexity, creating lasting improvements for future work.
- Serve as a visible example of driving positive outcomes for customers and the business, even in difficult team dynamics.
- Consistently raise standards across disciplines by offering timely, constructive, and respectful feedback.
- Demonstrate resilience and support others in evaluating trade-offs across options, maintaining momentum while making sound decisions.
- Recognized as a subject matter expert in research, with a track record of scaling impact across the organization.
- Identify ways to strengthen team culture, community of practice, and overall impact, favoring progress over perfection.
- Take ownership in growing research teams by identifying skill gaps, recruiting talent, and enabling new members to succeed.
Benefits
- Performance-linked Incentive Awards
- Relocation support for candidates moving to the UK
- Visa sponsorship available
- Opportunity to work from the London office or remotely within the UK, with occasional in-person meetings in London
- Flexible working hours with trust to manage time effectively based on team needs
- Annual £1,000 learning budget for books, courses, and conferences
- Home office setup support, including a company-issued MacBook
- Additional resources for fully remote employees to optimize remote work environments
- Comprehensive benefits package available
Compensation
£103,000-£140,000 DOE
Work Arrangement
Hybrid — London, Cardiff, UK Remote
Team
User Research team of over 30 individual contributors embedded in cross-functional collectives such as Core Banking and Business Banking, collaborating with Product Design, Product Management, and Engineering.
Other
- Research shows women and people of colour may be less likely to apply unless they meet all requirements; we actively encourage diverse applicants.
- We welcome applications from individuals who are passionate and eager to grow, even if they don’t meet every listed qualification.
- Flexible working hours; trust to work sufficient hours that align with team needs and personal schedules.
- All employees receive company-issued Macbooks.
- Fully remote workers receive additional support for home office setup.
- Annual learning budget of £1,000 for professional development in books, training, and conferences.
Available
