Responsibilities
- Serve as the main point of contact for quality-related inquiries and issues across assigned regional customer accounts.
- Lead the investigation of quality concerns, coordinating root-cause analysis with Failure Analysis and other internal teams.
- Evaluate Failure Analysis findings and jointly prepare 8D reports to ensure clear and effective communication with customers.
- Capture and analyze customer feedback on product quality and reliability, benchmarking performance against both requirements and competitor offerings.
- Identify and support process improvements in areas such as product qualification, specification review, and auditing between customer and manufacturing operations.
- Offer strategic guidance to engineering teams on resolving customer concerns and enhancing overall customer experience.
Benefits
- Eligible for a referral bonus of up to $2500.
Work Arrangement
On-site — San Jose, CA
Other
- Fulltime position
- Applicant must be able to refer qualified candidates if unavailable or not a fit
- This position is with the Direct Client
