Canada (Remote) Remote (Country) Full-time

Cresta is hiring a Staff Software Engineer, Backend

Responsibilities

  • Lead architectural decisions and technical direction for large-scale distributed backend systems, guiding initiatives from concept to deployment across teams
  • Design and implement high-throughput, resilient backend services that support real-time AI agent operations, conversation intelligence, and enterprise-level integrations
  • Collaborate with machine learning teams to deploy and scale AI features by building robust runtime and orchestration infrastructure
  • Develop and refine data storage and retrieval mechanisms to support low-latency analytics and actionable insights
  • Optimize system performance, cost, and scalability to meet demanding production requirements
  • Provide technical leadership through mentorship, roadmap influence, and setting high standards for code and system design

Benefits

  • Comprehensive medical, dental, and vision insurance options tailored to individual and family needs
  • Paid leave for new parents to support family time and well-being
  • Monthly allowance dedicated to health and wellness expenses
  • Stipend for home office setup to support remote work effectiveness
  • Lunch reimbursement benefit for employees working from office locations
  • Generous paid time off policy offering three weeks annually in Canada
About company
Cresta
Cresta builds an AI-powered platform that combines AI and human intelligence to help contact centers discover customer insights, automate conversations, and empower team members to work smarter and faster. The platform is used by brands like Intuit, Cox Communications, Hilton, and Carmax.
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Job Details
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Posted 2 hours ago