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Mountain View, CA or McLean, VA On-site Full-time USD 214,935 – 253,000 / year

ID.me is hiring a Staff Product Manager, Wallet Authentication

Responsibilities

  • Define and own the roadmap for authentication flows, fraud prevention, wallet recovery, email lifecycle management, and machine-to-machine authentication.
  • Own first-factor and second-factor authentication including passwordless, passkeys, silent network authentication, and identifier-based flows. Drive pass-rate improvements while reducing friction across the member experience.
  • Define requirements for secure, scalable authentication for API consumers and AI agents.
  • Own the product surface that enables third-party and agentic integrations to authenticate against ID.me's identity platform.
  • Translate threat intelligence into product requirements.
  • Own credential stuffing mitigation, real-time risk signals, wallet suspension policies, and fraud rule governance.
  • Define the product vision for automated wallet recovery.
  • Align Engineering, Security, Member Support, and GTM.
  • Communicate trade-offs and decisions clearly to executives, including the CEO.
  • Define and monitor core metrics including first-factor pass rate, MFA adoption, wallet recovery resolution rate, and support ticket deflection.

Requirements

  • 7+ years of product management experience, with at least 3 years owning authentication, identity, or security platform products.
  • Deep working knowledge of modern authentication protocols: OAuth 2.0, OpenID Connect, FIDO2/WebAuthn, SAML, TOTP.
  • Experience with API authentication patterns (API keys, OAuth client credentials, mTLS), and with authentication for AI agents, MCP servers, or other autonomous systems.
  • Proven ability to ship in environments with security and compliance dependencies.
  • Strong technical acumen. Able to lead architectural discussions with Principal Engineers.
  • Excellent communication and stakeholder management skills; experience working across platform and apps teams.
  • Experience using data to drive prioritization and measure impact.

Nice to Have

  • Familiarity with identity assurance frameworks (NIST 800-63-4 AAL/IAL) preferred.
  • Bachelor's Degree in Computer Science, Engineering, or related technical field, or equivalent experience

Additional Information

  • The next 12 months: deliver the dedicated authenticator track, ship API and agentic authentication, and automate wallet recovery to materially reduce operational cost.
About company
ID.me

We believe in a new era of identity – where individuals control their information in a secure digital wallet. Where they access services and benefits seamlessly, from anywhere. Where digital identity is inclusive and equitable.

ID.me simplifies how individuals prove and share their identity online. The company provides a customer-centric identity verification network that enables people to verify once and gain frictionless access across multiple organizations and services.

Through the ID.me Wallet, individuals can store multiple ID cards including Legal ID, Employee ID, Veteran ID, and more. The ID.me Network allows users to use their verified identity across various organizations in exchange for access to goods and services. The platform also offers an Identity Gateway and Orchestration Platform to help organizations unify customer authentication and authorization workflows.

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Job Details
Department Product Management
Category product
Posted 3 hours ago