Responsibilities
- Lead the strategic direction and delivery of platforms related to application-to-person messaging, regulatory compliance, and phone number infrastructure.
- Shape and manage the product roadmap for trust, registration, compliance, and number management in messaging services.
- Improve A2P registration processes to streamline onboarding while increasing approval and activation success.
- Design scalable systems for brand and campaign registration, vetting, compliance tracking, and carrier coordination.
- Manage the full lifecycle of phone numbers from acquisition to decommissioning, including provisioning, porting, and compliance tracking.
- Collaborate with telecom and carrier partners to enhance global number availability and communication functionality.
- Optimize outcomes in registration success, campaign performance, and compliance adherence.
- Develop frameworks to manage regional carrier policies, regulatory demands, and phone number best practices.
- Work closely with legal, compliance, and operations to stay ahead of evolving communication regulations and standards.
- Design product policies and experiences that minimize spam, fraud, abuse, and messaging violations.
- Provide clear metrics and dashboards for registration flows, approval timelines, deliverability, number usage, and compliance.
- Advance self-service tools for customers managing registrations, phone numbers, and compliance tasks.
- Automate compliance workflows, exception handling, document validation, and approval procedures.
- Partner with support and customer success teams to reduce friction and resolve issues faster.
- Define and track key performance indicators such as registration conversion, approval rates, compliance health, and number utilization.
- Serve as the primary expert and leader for messaging compliance, A2P registration, and number management across the organization.
- Own the customer verification and trust onboarding process, including KYC, identity checks, and business validation.
- Enhance verification systems to enable compliant access to messaging, voice, and regulated communication features.
- Collaborate with the Persona KYC platform to build scalable identity verification and fraud prevention solutions.
- Increase verification completion rates, reduce approval times, and improve onboarding conversion while meeting compliance and risk requirements.
Work Arrangement
Remote (Worldwide)
