Responsibilities
- Lead the ongoing development of the credit card product after launch, balancing immediate operational demands with long-term strategic goals, and clearly communicate priorities and trade-offs to stakeholders
- Design and execute a staged rollout plan for the card, setting measurable objectives for each phase and working with Marketing to progressively expand customer access in a controlled and scalable manner
- Coordinate with internal product teams across payments, business-to-business services, homeowner experiences, loan servicing, and platform infrastructure to align on shared technology and interfaces necessary for product delivery
- Act as the main liaison between product strategy and engineering execution by defining requirements, agreeing on testing criteria, and supporting delivery of each product increment
- Oversee relationships with external partners involved in card issuance, credit evaluation, fraud prevention, and account servicing, ensuring their development timelines support internal product goals
- Work with data analytics to define, track, and interpret key performance indicators that guide product decisions and enable early detection of issues
- Engage customers and external partners alongside business development and frontline teams to collect qualitative insights and establish ongoing feedback loops for rapid post-launch enhancements
Other
- Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department
- The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law
- The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law
- Artificial intelligence (AI) tools may be used to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses, but final hiring decisions are made by humans
