Responsibilities
- Create, implement, and manage SMS and MMS routing, delivery, and reporting systems across various carriers and messaging hubs.
- Assess, set up, and maintain SMPP connections for SMS and MM7 interfaces for MMS, including routing, throttling, retries, and failover.
- Assist with 10DLC, toll-free, short code, and international messaging workflows.
- Develop and maintain APIs for outbound and inbound messages, delivery receipts (DLRs), and webhooks.
- Monitor throughput, delivery success rates, carrier response codes, and system performance.
- Investigate and resolve deliverability issues such as blocking, filtering, and spam classification.
- Ensure compliance with CTIA guidelines, opt-in/opt-out rules, and 10DLC requirements.
- Collaborate with SIP, network, and customer success teams to support enterprise messaging customers.
- Maintain technical documentation, routing logic, carrier mappings, and escalation procedures.
Benefits
- Competitive compensation package with performance-based bonus potential and comprehensive health benefits.
- 100% employer-paid medical, dental, and vision coverage.
- Unlimited paid time off (PTO).
- Equipment provided.
