Charlie Health Engineering, Product & Design is hiring a Staff Machine Learning Engineer to join the Matching and Outcomes team. Charlie Health leads the nation in high-acuity virtual behavioral care. In this role, you will create predictive models and workflows to match patients with the best-fit therapists and peers, and enable clinicians to tailor care to each client's individual needs. You'll build products to measure and improve clinical outcomes, including provider recommendation systems and clinical decision support tools.
What You'll Do
- Design, train, and evaluate machine learning and AI systems that drive meaningful business impact.
- Lead ambiguous, high-impact initiatives from start to finish, shaping how ML and AI improve clinical outcomes.
- Identify opportunities to introduce or improve data-driven algorithms and automated solutions in partnership with clinical, design, data science, and product teams.
- Establish best practices for ML and generative AI model evaluation, retraining, and experimentation to create clinically responsible systems.
- Utilize ML infrastructure to serve model inferences in real time using live data streams.
- Provide technical mentorship and help raise the quality bar across the organization.
- Foster a culture of collaboration and learning across engineering, product, and design through mentoring, documentation, presentations, and knowledge sharing.
What We're Looking For
- A bachelor’s degree in a technical field, plus 8+ years of professional experience developing and delivering production software, including machine learning models; OR
- A master’s degree in a technical field, plus 6+ years of professional experience developing and delivering production software, including machine learning models; OR
- A doctoral degree in a technical field, plus 4+ years of professional experience developing and delivering production software, including machine learning models.
- Experience designing and operating production ML systems at scale, including experimentation, deployment, and monitoring.
- Strong SQL skills and experience navigating analytical and transactional databases to assess and curate high-quality datasets.
- Excellent at managing ambiguity—able to break down big, messy problems into smaller parts with tractable solutions and clear iterations.
- Growth mindset and sense of humor; you welcome feedback, adapt quickly in a fast-paced environment, and foster a culture of learning and fun.
- This role requires 4 days per week in our NYC office (Flatiron District). The team is entirely based out of NYC.
Nice to Have
- Experience developing agentic AI workflows is a plus.
Team & Environment
You will be a key member of the Matching and Outcomes team, working closely with clinical, design, data science, and product teams to build systems that directly improve patient care.
Benefits & Compensation
- Compensation: $185,000-$247,500 per year.
- Comprehensive benefits to all full-time, exempt employees.
Work Mode
This is a hybrid position based in New York City, NY (Flatiron District).
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong.
