Responsibilities
- Identifying and documenting AI agent and application opportunities in customer support through direct client interaction, collaboration with field teams, and internal analysis, creating a repository of impactful AI use cases across support, service delivery, and customer experience functions
- Creating detailed product requirement documents for customer support AI agents and applications, guiding ideas from initial concept through validation with design partners to live deployment
- Conducting focused AI workshops with key customer support clients, leading interactive sessions that drive faster adoption of AI agents and generate real-world, production-level results
- Collaborating with internal departments to integrate insights from customer interactions into company strategy, ensuring the organization exemplifies effective AI transformation
- Aligning with sales and customer success teams to promote and implement customer support AI solutions in large enterprises, contributing to sales pipeline development and growth
- Producing original thought leadership, perspectives, and case studies specific to customer support AI, highlighting measurable impact within service and customer experience teams
- Partnering with field enablement teams to develop go-to-market messaging and training materials for selling AI agents to customer experience, IT service management, and service operations stakeholders
Work Arrangement
Remote (Country)
Team
growing
