Palo Alto, California; San Francisco, California Hybrid Employment $215,000–$285,000

Workato is hiring a Staff AI Engineer

Responsibilities

  • Lead the design, development, and optimization of intelligent search systems that leverage machine learning at their core.
  • Build end-to-end retrieval pipelines that incorporate advanced techniques in query understanding, ranking, and entity recognition.
  • Lead the development of advanced query understanding systems that parse natural language, resolve ambiguity, and infer user intent.
  • Design and deploy learning-to-rank models that optimize relevance using behavioral signals, embeddings, and structured feedback.
  • Build and scale robust Entity Recognition pipelines that enhance document understanding, enable contextual disambiguation, and support entity-aware retrieval.
  • Architect next-gen search infrastructure capable of supporting highly dynamic document corpora and real-time indexing.
  • Create and maintain graph-based knowledge systems that enhance LLM capabilities through structured relationship data.
  • Drive improvements in query rewriting, intent classification, and semantic search, using both statistical and neural methods.
  • Own the design of evaluation frameworks for offline/online relevance testing, A/B experimentation, and continual model tuning.
  • Collaborate with product and applied research teams to translate user needs into data-informed search innovations
  • Produce clean, scalable code and influence system architecture and roadmap across the relevance and platform stack.

Requirements

  • Bachelors/Masters/PhD degree in Statistics, Mathematics or Computer Science, or another quantitative field.
  • 7+ years of backend engineering experience with 3+ years in search, information retrieval, or related fields
  • Strong proficiency in Python
  • Hands-on experience with search engines (Opensearch or Elasticsearch)
  • Strong understanding of information retrieval concepts spanning traditional methods (TF-IDF, BM25) and modern neural search techniques (vector embeddings, transformer models)
  • Experience with text processing, NLP, and relevance tuning
  • Experience with relevance evaluation metrics (NDCG, MRR, MAP)
  • Experience with large-scale distributed systems
  • Strong analytical and problem-solving skills
  • Strong communication abilities to explain technical concepts
  • Collaborative mindset for cross-functional team work
  • Detail-oriented with strong focus on quality
  • Self-motivated and able to work independently
  • Passion for solving complex search problems

Nice to Have

  • Proficiency in Knowledge Graph construction and optimization
Required Skills
3+ years in searchinformation retrievalor related fieldsPythonsearch enginestext processingNLPrelevance tuningrelevance evaluation metricslarge-scale distributed systemsKnowledge Graph constructionoptimiz 3+ years in searchinformation retrievalor related fieldsPythonsearch enginestext processingNLPrelevance tuningrelevance evaluation metricslarge-scale distributed systemsKnowledge Graph constructionoptimiz
About company
Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.
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Posted 6 days ago