Lead the development and ownership of monitoring strategies for POS and mobile application platforms.
Create and deploy monitoring dashboards using tools such as Grafana, Kibana, Firebase Crashlytics, New Relic, and Uptime Kuma.
Implement comprehensive observability across infrastructure, applications, and third-party integrations including payment, ERP, and CRM systems.
Develop structured alerting systems with defined severity tiers and escalation protocols.
Automate incident detection processes to reduce resolution time.
Ensure monitoring extends to critical business operations such as sales, payments, promotions, and settlements.
Work closely with support, L2/L3, and DevOps teams to conduct root cause analysis and prevent future incidents.
Integrate monitoring systems with ticketing platforms like ServiceNow and JIRA for automatic incident logging.
Evaluate and enhance current monitoring tools while identifying opportunities for new solutions.
Guide and train junior monitoring engineers, promoting knowledge transfer within the team.
Track and report key performance indicators related to monitoring, delivering actionable insights to leadership.

Hybrid work model offering flexibility, subject to regional policies.
Opportunities for professional growth through access to advanced tools, training programs, and expert guidance.

Hybrid

We are an experience innovation partner to leading global brands, focused on redefining how people interact with technology and services.
Our teams enjoy growth opportunities, a culture rooted in shared values, international exposure, and the ability to shape the future of digital experiences.
The environment supports continuous learning, meaningful contributions, and professional advancement.
You’ll help build next-generation digital experiences, challenge norms, and drive transformation across industries.

The innovative work we deliver and the impact we create for clients.
Our core values of share, care, and dare that guide our behavior and decisions.
A culture that encourages creativity, diversity, and independent thinking.
A global, borderless framework that supports seamless collaboration across regions.

We build inclusive digital experiences, starting with diverse and representative teams.
We actively foster an inclusive environment where every individual can grow and succeed.
Everyone, regardless of background, is welcome and valued here.
Further details on our approach to diversity and inclusion are available on our dedicated site.

Applications are reviewed by the Talent Acquisition team upon submission.
If your profile matches the role requirements, you will be contacted for further steps.

Only communicate through official email addresses ending in @valtech.com to avoid scams.

We are committed to inclusion and accessibility in all stages of employment.
Applicants needing accommodations during the hiring process should specify this in their application or inform their Talent Partner.

We are an experience innovation company dedicated to improving how people experience the world through digital transformation.
By combining disciplines such as data, AI, creativity, and technology, we help brands unlock new value.
We drive change for major global organizations including L’Oréal, Mars, Audi, P&G, Volkswagen, and Dolby.
We don’t just discuss transformation—we deliver it.
Our people are central to our success, and we cultivate a supportive environment where innovation and growth thrive.

Everyone, regardless of background, belongs here.
Only engage with official company communications from email addresses ending in @valtech.com.
We are committed to inclusion and accessibility.
Applicants needing accommodations should indicate this in their application or notify their Talent Partner.

Valtech is hiring a SRE - Monitoring Expert