Responsibilities
- Act as the main technical contact and strategic advisor for enterprise clients, connecting their technology use to broader business outcomes
- Collaborate with account teams as a technical subject matter expert to uncover and advance expansion and renewal opportunities
- Guide customers in setting up Agentic solutions in conjunction with IAM platforms
- Equip technical stakeholders with the knowledge and change management practices needed to adopt current and future product features
- Bridge customer needs and product development by communicating roadmap insights and aligning upcoming capabilities with client use cases
- Analyze system data, support ticket trends, and operational metrics using predictive methods to build proactive success programs that protect customer value and renewal timelines
- Assess and create optimization strategies for third-party and custom API integrations
- Keep detailed, data-driven technical profiles of customer environments to monitor architecture health, integration points, and support readiness
- Lead technical response during critical incidents by coordinating internal teams, accelerating resolution, and managing post-mortem improvements
- Deliver intensive risk oversight during high-pressure periods such as onboarding, live deployments, major migrations, and renewal cycles
- Contribute to strategic internal initiatives under general direction to improve tools, frameworks, and operational effectiveness across the global TAM team
- Remain available for occasional after-hours support, including go-live events, urgent company-wide efforts, and rotating on-call duties
- Travel as needed to strengthen client relationships, estimated at approximately 20%
Work Arrangement
Hybrid
Other
- Travel as necessary to deepen client relationships (approx 20%)
- Maintain flexibility for occasional "off-hours" commitments, including customer Go-Live support, critical all-hands initiatives, and participation in a rotational on-call shift
