About the Role
This role is responsible for managing and scaling professional services within commercial customer engagements, ensuring successful implementation and ongoing value realization through leadership and cross-functional coordination.
Responsibilities
- Lead the delivery of services for commercial clients to ensure timely and high-quality outcomes
- Collaborate with sales and account management teams to align service offerings with customer needs
- Oversee project scoping, resource allocation, and financial performance of service engagements
- Drive adoption and expansion of platform capabilities through customer enablement
- Monitor key performance indicators and service delivery metrics across the portfolio
- Manage executive-level communications and customer success reviews
- Identify risks and implement mitigation strategies across project lifecycles
- Support change management and organizational readiness for customer deployments
- Coordinate with technical teams to ensure solution design meets business requirements
- Maintain compliance with contractual obligations and service level agreements
- Develop best practices and standardized approaches for service delivery
- Contribute to continuous improvement of service methodologies and tools
- Lead post-implementation reviews to assess project outcomes and customer satisfaction
- Facilitate knowledge transfer between teams and across regions
- Support revenue growth through customer retention and expansion opportunities
- Ensure alignment with customer business objectives throughout the engagement lifecycle
- Manage stakeholder expectations across multiple concurrent projects
- Provide input into service delivery strategy and operational planning
- Work closely with delivery managers to maintain resource capacity and utilization goals
- Promote a culture of accountability, collaboration, and customer-centricity
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Part of the global customer success organization
Why This Role Matters
This position plays a critical role in ensuring customers achieve maximum value from their technology investments through effective service delivery and strategic guidance.
What You’ll Do
- Lead commercial service engagements from kickoff to closure, ensuring alignment with business goals and technical requirements.
- Drive customer adoption and satisfaction by proactively managing success metrics and engagement health.
Qualifications We’re Seeking
We are looking for a seasoned leader with deep experience in services management, customer engagement, and operational excellence within a SaaS environment.
Leadership & Impact
You will influence both internal teams and external clients, setting the standard for service quality and execution rigor across the commercial segment.
Growth Opportunities
This role offers a clear path for advancement within the services leadership track, with exposure to strategic initiatives and global programs.
Not available
