About the Role
This role leads commercial services engagements, ensuring delivery excellence and client satisfaction through strategic oversight and cross-functional coordination.
Responsibilities
- Lead end-to-end delivery of commercial services projects for enterprise clients
- Collaborate with sales teams to define service offerings and scope proposals
- Manage client expectations and ensure alignment with project goals
- Oversee resource allocation and project timelines to maintain delivery quality
- Identify risks and implement mitigation strategies throughout project lifecycle
- Drive adoption of best practices in service delivery and client engagement
- Serve as primary point of contact for key stakeholders during project execution
- Monitor financial performance of service engagements and report on metrics
- Facilitate communication between technical teams and business stakeholders
- Support change management processes to ensure smooth transitions
- Develop client success plans tailored to specific business needs
- Conduct regular status reviews with internal and external teams
- Ensure compliance with contractual obligations and service level agreements
- Leverage feedback to improve service delivery processes
- Promote continuous improvement across service offerings
- Coordinate with delivery managers to maintain project momentum
- Escalate critical issues to leadership when necessary
- Maintain documentation for project plans and client interactions
- Drive post-engagement reviews to capture lessons learned
- Support knowledge transfer between teams and clients
- Advocate for client needs within the organization
- Align service delivery with overall client business objectives
- Utilize data to inform decision-making and performance tracking
- Foster strong working relationships across departments
- Ensure consistent application of methodologies across engagements
Nice to Have
- Master's degree in business administration or related discipline
- PMP or other project management certification
- Certification in IT service management frameworks
- Experience in cloud-based technology implementations
- Background in digital transformation initiatives
- Familiarity with agile delivery methods
- Prior work in a global services organization
- Knowledge of SaaS platforms and enterprise workflows
- Experience in regulated industries such as finance or healthcare
- Fluency in multiple languages
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Part of a global professional services team supporting enterprise clients
About the Team
- This team supports global clients through scalable, high-impact service delivery models.
- Focuses on innovation, efficiency, and measurable business outcomes.
What We Value
- Client success is central to every decision and action.
- We prioritize collaboration, accountability, and continuous growth.
Available for qualified candidates
