Responsibilities
- Assess customer claims, disputes, and account issues
- Verify contractual terms, pricing, and financial commitments
- Examine disputed charges and account inconsistencies
- Determine customer financial liability and amounts owed
- Evaluate and propose customer adjustments when appropriate
- Analyze customer account activity to identify revenue leakage, financial risks, and process gaps
- Conduct detailed account research and investigations to resolve customer issues
- Prepare recommendations and supporting documents for management review and approval
- Perform root-cause analysis and identify process improvements to enhance revenue integrity and reduce recurring problems
- Develop and maintain reports and analytics on customer disputes, account adjustments, revenue recovery opportunities, revenue risk trends, and operational performance metrics
- Collaborate with Finance and business stakeholders to support revenue validation and control activities
- Work with Billing Operations teams to support customer account investigations and escalations
- Analyze billing discrepancies and complex customer account issues
- Support operational reporting, process optimization, and continuous improvement efforts
- Serve as a resource for cross-functional initiatives affecting billing operations and customer financial outcomes
- Maintain knowledge of billing, provisioning, and order-to-cash processes to support operational continuity and business needs
- Assist with implementing and enhancing billing controls, policies, and procedures
Compensation
$60,000.00 - $97,778.29
Work Arrangement
Hybrid
Other
- Remote or Hybrid environment
- Pay transparency: compensation range $60,000.00 - $97,778.29
