Responsibilities
- Lead and support cross-functional projects that enhance operational efficiency, data accuracy, and partner experience
- Develop and maintain comprehensive playbooks and resources that standardize workflows, external communications, and task ownership
- Partner with Salesforce administrators and technical teams to optimize platform functionality and automate manual processes
- Support governance structures for communications, rebranding, and stakeholder engagement
- Manage quality operations including CEHRT audits, CQM tracking, and provider provisioning QA
- Triage and resolve data feed issues, collaborating with internal and external stakeholders
- Facilitate onboarding and offboarding workflows for partner practices, ensuring seamless transitions
- Present process updates and strategic recommendations to internal and external audiences
- Promote inclusive collaboration and transparent communication across teams
- Celebrate wins, foster team morale, and contribute to a culture of growth and well-being
- Mentor and support junior team members, contributing to onboarding and skill development
- Identify opportunities for operational improvement and lead implementation of standard work
Requirements
- Must reside or be open to relocating to Washington
- 25% Field-Based travel required throughout the state
Work Arrangement
Hybrid — Washington
Additional Information
- 25% field-based travel required throughout the state
