Responsibilities
- Develop comprehensive dashboards to measure firm-wide performance metrics such as ROI, revenue, profit margins, and intake conversion rates.
- Create, document, and roll out standardized operating procedures for key processes including client intake, billing, and communication protocols.
- Design performance tracking systems with defined KPIs, regular reporting cycles, and accountability mechanisms to support leadership decision-making.
- Enhance integration between core platforms—including Lawmatics, Docketwise, QuickBooks, and LawPay—to streamline data flow and reduce manual tasks.
- Leverage artificial intelligence and automation tools like Claude and Zapier to reduce repetitive work and improve operational consistency.
- Implement a 24/7 client intake system to reduce missed contacts and improve response time adherence.
- Lead change initiatives by delivering early operational improvements and training staff on new tools and workflows.
- Enforce data integrity standards to ensure reliable, real-time information for strategic planning.
- Oversee operational timelines, KPIs, and project milestones, escalating issues and resource constraints to leadership when necessary.
Requirements
- Demonstrated experience in operations management within small to mid-sized organizations; legal industry experience is a strong advantage.
- Direct experience managing CRM platforms and designing business processes, ideally with Lawmatics.
- Proficiency in using AI applications and automation tools such as Zapier to improve efficiency.
- Ability to build and maintain performance dashboards for ongoing operational insight.
- Proven project management skills with a focus on execution and follow-through in fast-paced environments.
- Exceptional communication skills, with a focus on clarity, expectation setting, and accountability.
- Alignment with mission-driven values, quality standards, and a collaborative, ego-free work style.
- Bachelor's degree is required; additional credentials are beneficial.
Nice to Have
- Prior experience in a law firm setting.
- Possession of professional certifications related to operations or management.
Benefits
- Health insurance coverage is available to employees.
- Two weeks of paid time off annually.
- Observance of federal holidays.
- Target base salary between $80,000 and $90,000, based on experience and qualifications, with potential for performance-based bonuses.
Compensation
$80,000 - $90,000 base salary with performance incentives
Work Arrangement
Hybrid — Houston, Dallas-Fort Worth
Team
Reports directly to the founder and serves as an execution partner; does not oversee attorney staffing or legal decisions.
Why you should work here
- Contribute to meaningful immigration work that transforms clients' lives.
- Play a central role in launching and scaling the Dallas office from inception.
- Work closely with leadership, gaining direct access to the founder and strategic operations.
- Be part of a respectful, transparent, and goal-oriented team culture.
- Earn competitive pay with opportunities for performance-based rewards.
Growth Path
Potential to advance from Senior Operations Manager to Director of Operations or a COO-level role as the organization expands.
Other
- Standard work hours are 8:30 AM to 5:30 PM with a one-hour lunch break.
- Initial onboarding will occur in Houston for approximately two weeks.
- Work begins remotely during the Dallas-Fort Worth office launch, transitioning to primarily onsite once operational.
- Occasional travel to Houston, approximately every few months, may be required.
- Opportunity to grow into higher-level operations leadership as the firm scales.
