Responsibilities
- Partner closely with Sales to structure complex SaaS deals involving multi-year subscriptions, ramp pricing, usage-based components, and other offerings
- Guide sales teams on structuring enterprise agreements, co-terming, renewals, and expansions
- Serve as an escalation point for high-impact, high-value, or time-sensitive deals, balancing speed with risk management
- Collaborate with Finance to ensure deals comply with revenue recognition standards
- Review and approve complex, non-standard deals to ensure alignment with company policies and financial goals
- Support go-to-market (GTM) initiatives by operationalizing new offerings and maintaining scalable product playbooks
- Enforce deal exceptions governance, ensuring discipline while enabling competitive deal execution
- Own and continuously improve Deal Desk SLAs by defining clear turnaround expectations, monitoring performance against targets, identifying root causes of delays, and driving cross-functional accountability to ensure timely and high-quality deal support
- Maintain and continuously enhance proposal templates and standard content to ensure accuracy, consistency, and alignment with pricing, product offerings, and commercial terms
- Lead and mentor the Deal Desk team, driving performance, consistency, and professional development
- Optimize deal workflows, approval processes, and supporting systems (e.g., CRM, CPQ tools) to improve efficiency and cycle time
- Analyze deal data to identify trends, risks, and opportunities for improvement
- Drive operational efficiency and scalability across the quote-to-order process, ensuring seamless execution as the business grows
- Partner with relevant teams to support CPQ implementation and enhancements, including requirements gathering, testing, and rollout
Requirements
- Bachelor’s degree in Business, Finance, or a related field or an equivalent combination of education and related professional experience
- Minimum of 8 years of experience in Deal Desk, Sales Operations, Finance, or related roles
- 5+ years of experience supporting commercial processes in a fast-paced, customer-centric environment
- At least 3 years of experience in a leadership or team management role, with proven ability to coach, mentor, and develop high-performing teams
- Strong understanding of SaaS or subscription-based business models
- Experience with CRM and CPQ systems (e.g., Salesforce, Apttus, or similar)
- Experience supporting CPQ implementation
- Deep knowledge of pricing strategies, contract structures, and revenue recognition principles
- Excellent analytical, negotiation, and problem-solving skills
- Strong communication and stakeholder management abilities
Benefits
- health, vision, and dental insurance
- accident and life insurance
- 401k matching
- paid-time off
- education reimbursement
