Responsibilities
- Own Okta as the identity and orchestration layer for our entire SaaS ecosystem — not just admin
- Build and automate with Okta Workflows, AI Steps, and integrations across our AI platforms and agents
- Own SSO app integrations and provisioning/deprovisioning
- Design solutions like access-certification campaigns that connect app usage data back to Okta to drive governance and SaaS spend decisions
- Implement automated workflows to monitor and enforce license utilization across the SaaS portfolio
- Identify and act on rightsizing opportunities (unused seats, duplicate tools, tier mismatches)
- Build and maintain reporting to surface spend trends, renewal risks, and optimization wins for leadership
- Partner with Finance and team owners to develop a strategy for maximizing value from SaaS investments
- Build tools and processes to eliminate manual work, automate user account creation, and integrate tools via API
- Resolve IT issues as they arise and build automations to eliminate recurring request patterns
- Perform provisioning and deprovisioning as part of onboarding/offboarding workflows
- Identify and implement enhancements to IT infrastructure and tooling
- Work across dozens of tools (Google Workspace, Jira, Slack, 1Password, Zoom, etc.)
- Collaborate with the team to enhance and maintain the employee Mac experience
- Participate in the IT Systems on-call rotation via PagerDuty to ensure the availability and reliability of Zapier's internal IT infrastructure
- Respond to major incidents and critical system alerts on a rotational basis
- Own EMEA support/triage, lights-on, and on-call solo
Requirements
- 3+ years of direct hands-on experience in the roll-out, maintenance, and support of an expanding IT infrastructure
- Experience with macOS fleet
- Excellent communication skills, with writing as primary means of communication
- Relationship-driven with ability to build and maintain trust across the organization
- Creative and resourceful in implementing simple and scalable IT solutions
- Solid time management skills to balance a variety of fast-moving projects
- Ability to work with minimal supervision as part of a distributed team
- Growth-oriented mindset with interest in building efficient processes
- Comfortable with shared on-call responsibilities and responding to urgent issues outside regular hours
- Experience with Okta administration
- Experience with SSO, lifecycle, and access work
- Experience with SaaS spend optimization
- Experience with automation development
- Experience with IT support triage
- Experience with user account management
- Experience with infrastructure improvement
- Experience with SaaS tool management
- Experience with Mac environment
Benefits
- Recovery time provided proportionally for any time worked outside regular schedule
Day-to-day split
~35% Okta administration & improvements (SSO integrations, lifecycle automation, Okta Workflows); 25% SaaS spend optimization (utilization tracking, rightsizing, renewal management); 20% automation development (eliminating manual IT tasks via Zapier / API / Okta Workflows); 20% IT support triage & helpdesk coverage for EU/EMEA hours
How to Apply
Answer a few in-depth questions in our application that would typically be asked at the start of an interview process; resume and CV fields are optional; will hear back within seven days of application status
Our Commitment to Applicants
Culture and Values at Zapier; Zapier Guide to Remote Work; Zapier Code of Conduct; Diversity and Inclusivity at Zapier
Additional Information
- 100% remote team
- Application window is 30 days from posting date
- Non-standard application process designed to promote inclusion and equity
- Commitment to diversity and inclusivity
- Equal opportunity workplace
- Welcomes applications from individuals with disabilities
- Provides reasonable accommodations
- Check resource for list of countries where Zapier cannot have employees permanently working
