Responsibilities
- Perform document production work according to established policies and procedures
- Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
- Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
- Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
- Assist with coordination of document production services, preparation, intake, and workflow within team
- Troubleshoot more complex software or hardware problems
- Utilize appropriate logs and/or tracking software for all assigned work
- Meet contracted deadlines for accepting, completing, and delivering all work
- Communicate with peers, supervisor or client on job or deadline issues
- Help foster a proactive environment of continuous service enhancement and relationship building with the client
- Handle sensitive and/or confidential documents and information
- Perform Quality Assurance on work of others
- Train more junior staff members
- Assist peer teams with proofreading, design or other document production and preparation, as needed
- Complete other tasks and assignments as assigned by management
- Interact with clients in person, over the phone or electronically
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
Requirements
- Perform document production work according to established policies and procedures
- Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
- Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
- Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
- Assist with coordination of document production services, preparation, intake, and workflow within team
- Troubleshoot more complex software or hardware problems
- Utilize appropriate logs and/or tracking software for all assigned work
- Meet contracted deadlines for accepting, completing, and delivering all work
- Communicate with peers, supervisor or client on job or deadline issues
- Help foster a proactive environment of continuous service enhancement and relationship building with the client
- Handle sensitive and/or confidential documents and information
- Perform Quality Assurance on work of others
- Train more junior staff members
- Assist peer teams with proofreading, design or other document production and preparation, as needed
- Complete other tasks and assignments as assigned by management
- Interact with clients in person, over the phone or electronically
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
Work Arrangement
On-site
Additional Information
- Shift: Monday to Friday, 7am to 4pm
- Handle sensitive and/or confidential documents and information
- Interact with clients in person, over the phone or electronically
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
