Williams Lea by RRD is hiring a Sr. Document Production Associate (Mon-Fri, 3p-12a)

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients. *Perform document production work according to established policies and procedures *Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle *Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions *Assist with coordination of document production services, preparation, intake, and workflow within team *Troubleshoot more complex software or hardware problems *Utilize appropriate logs and/or tracking software for all assigned work *Meet contracted deadlines for accepting, completing, and delivering all work *Communicate with peers, supervisor or client on job or deadline issues Help foster a proactive environment of continuous service enhancement and relationship building with the client Handle sensitive and/or confidential documents and information Perform Quality Assurance on work of others Train more junior staff members Assist peer teams with proofreading, design or other document production and preparation, as needed Complete other tasks and assignments as assigned by management Interact with clients in person, over the phone or electronically Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner