Responsibilities
- Build and scale a world-class Executive Briefing Center (EBC) program across IonQ’s global footprint.
- Ensure that every executive and customer interaction delivers a differentiated, high-impact experience aligned to IonQ’s platform narrative.
- Translate customer engagement into durable assets including customer stories, use cases, and advocacy programs that drive market momentum.
- Own and operate IonQ’s Executive Briefing Center (EBC) program, including strategy, experience design, content, and execution across College Park, Washington DC, Seattle, and future locations.
- Design and deliver high-impact executive briefings, customer visits, and strategic engagements tailored to enterprise, government, and partner audiences.
- Partner with product marketing, sales, and leadership to craft compelling, customized briefing narratives that align to customer priorities and IonQ’s platform strategy.
- Establish scalable processes and playbooks for EBC planning, execution, and follow-up, ensuring consistency and quality across all engagements.
- Build and manage the pipeline of strategic customer visits and executive engagements, aligned to priority accounts and revenue opportunities.
- Ensure physical environments, demos, and experiences reflect IonQ’s technical leadership and long-term vision.
- Capture insights and outcomes from customer engagements and translate them into actionable feedback for product, marketing, and sales teams.
- Lead the development of customer engagement and advocacy programs, including customer stories, case studies, testimonials, and reference programs.
- Partner with product marketing and content teams to translate customer engagements into scalable storytelling assets that reinforce IonQ’s platform narrative.
- Define and scale customer lifecycle engagement programs, including onboarding, education, and executive engagement models.
- Align sales, customer success, and marketing teams around strategic account engagement and expansion initiatives.
- Establish frameworks for customer referenceability and advocacy, enabling sales and marketing to leverage customer proof points effectively.
- Define and track key metrics across EBC effectiveness, customer engagement, and advocacy impact, including influence on pipeline, deal progression, and expansion.
- Implement dashboards and reporting to measure the effectiveness of customer programs and identify opportunities for optimization.
- Partner with Marketing Ops, RevOps, and Customer Success Ops to ensure visibility into customer engagement performance and business impact.
Requirements
- 15+ years of experience in customer engagement, executive briefing programs, customer experience, or related leadership roles in enterprise B2B environments.
- Proven experience building and operating Executive Briefing Centers (EBCs) or high-touch executive engagement programs.
- Strong understanding of enterprise and government sales cycles, strategic account management, and executive stakeholder engagement.
- Track record of designing and scaling customer storytelling and advocacy programs that drive credibility and revenue impact.
- Experience working closely with product marketing, sales, and customer success teams to translate strategy into high-impact customer experiences.
- Exceptional leadership and stakeholder management skills, with the ability to influence senior executives and cross-functional teams.
- Strong ability to craft compelling narratives and experiences for technical and executive audiences.
- Analytical mindset with experience defining and tracking customer engagement and program performance metrics.
- Ability to translate high-level company strategy into structured, scalable customer engagement programs.
- Comfortable operating in a fast-moving, high-growth environment with evolving priorities and ambiguity.
- Strategic thinker who remains hands-on and execution-focused.
- Highly organized, self-directed, and capable of driving alignment across distributed teams.
Benefits
- Comprehensive medical, dental, and vision plans
- Matching 401(k)
- Unlimited PTO and paid holidays
- Parental/adoption leave
- Legal insurance
- Home technology stipend
